The Ultimate Guide to Choosing a White-Label Client Billing System for Your Agency

Share this post

White-Label Client Billing - Cloudways - WPFlat

As a digital agency, you know that time is money. Every minute spent on administrative tasks like client billing is time taken away from delivering top-notch services to your clients. That's where white-label client billing systems come in.

These handy tools not only streamline your billing process but also enhance your brand image by providing a seamless and professional client experience.

Just incase you don't know, a research from the Credit Research Foundation states that “61% of late payments are due to compliance or administrative problems such as incorrect invoices or receiving the invoice too late”.

Without a doubt, late payments are a major pain point for agencies and freelancers alike.

But with so many options on the market, choosing the right system for your agency can feel overwhelming. Fear not! This comprehensive guide will walk you through the key features to look for, evaluate your agency's needs, and introduce you to a top contender in the market: Cloudways Client Billing.

Don't know Cloudways? Read our article on it

By the end, you'll be equipped to make an informed decision that will save you time, money, and headaches.

Understanding White-Label Client Billing Systems

A. What is White-Label Client Billing?

White-labeling refers to the practice of rebranding a product or service created by another company as your own. In the context of client billing, this means using a platform that generates invoices and handles payments under your agency's logo and name, with no mention of the original provider.This not only reinforces your brand but also creates a seamless, professional client experience.

B. Benefits of White-Label Client Billing for Agencies and Freelancers

The advantages of white-label client billing are numerous. For starters, it allows you to customize the entire billing process to match your agency's unique brand identity. This level of personalization fosters a stronger connection with your clients and reinforces your professionalism.

Furthermore, white-label billing streamlines the client experience. Instead of juggling multiple platforms or manual processes, everything is integrated into one easy-to-use system. Clients can view invoices, make payments, and track their billing history all in one place.

Key Features to Look for in a White-Label Client Billing System

Before diving into specific options, it's important to understand the key features that make a white-label client billing system truly effective:

A. Customization Options:

The ability to brand invoices, emails, and client portals with your logo, colors, and fonts is essential. Look for a system that offers a high degree of customization to ensure a seamless integration with your brand.

B. Integration Capabilities:

Seamless integration with your existing payment gateways is crucial for a smooth and efficient billing experience. This means ensuring your chosen white-label client billing system can connect effortlessly with your preferred payment processors, such as Stripe. Integration eliminates the need for manual data entry, reducing errors and saving you time. Additionally, it streamlines the payment process for your clients, allowing them to pay invoices quickly and securely through their familiar payment gateway.

C. Scalability and Reliability:

As your agency grows, so will your billing needs. Choose a system that can scale along with your business, handling increased client numbers and billing complexity without a hitch. Additionally, prioritize a reliable system with minimal downtime to avoid disruptions to your billing process.

D. Security and Compliance:

Protecting your clients' financial information is paramount. Look for a system that complies with relevant regulations like GDPR and employs robust security measures like data encryption and regular security audits.

Evaluating Your Agency’s Needs

To choose the right white-label client billing system, you need a clear understanding of your agency's specific needs. Consider the following:

A. Assessing Current and Future Billing Needs:
  • How many clients do you currently have?
  • What types of services do you offer?
  • Do you anticipate significant client growth or changes in your service offerings?

By answering these questions, you can determine the features and capabilities your billing system needs to accommodate your current and future needs.

B. Budget Considerations:

White-label client billing systems come in various pricing models, from monthly subscriptions to one-time fees. Analyze your budget and weigh the cost against the potential benefits to find a system that fits your financial constraints.

Introducing a White-Label Client Billing System by Cloudways

While there are numerous white-label client billing systems available, we understand the frustration of sifting through endless options and trying to find the perfect fit for your agency.

That's why we want to share our experience with a tool that's simplified our billing process and elevated our brand image: Cloudways Client Billing.

Introducing Client Billing on Cloudways

Don’t know about Cloudways? Click to read this article

After testing and evaluating various platforms, Cloudways emerged as a top contender, ticking all the boxes for customization, scalability, security, and ease of use.

If you're tired of juggling multiple tools and dealing with billing headaches, Cloudways Client Billing might just be the streamlined solution you've been searching for.

Let's dive into the benefits of this system:

Benefits of Cloudways Client Billing System

A. Customization and Branding:

Cloudways empowers you to create a truly branded billing experience. Customize invoices with your logo, colors, and fonts, ensuring a consistent and professional look across all client interactions.

B. Efficiency and Scalability:

Say goodbye to manual invoicing and tedious payment tracking. Cloudways automates recurring and subscription billing, saving you time and minimizing errors. Plus, it scales effortlessly as your client base grows, ensuring a smooth and efficient billing process at any stage of your agency's development.

C. Security and Reliability:

Cloudways takes security seriously. Your clients' financial data is protected with top-notch security protocols and regular data backups. With a reliable infrastructure and minimal downtime, you can trust Cloudways to keep your billing process running smoothly.

D. Support and Community:

Cloudways offers a robust support system to help you every step of the way. From a comprehensive knowledge base to a vibrant community forum, you'll have access to the resources and assistance you need to make the most of the platform.

Implementing Cloudways Client Billing in Your Agency

A. Getting Started with Cloudways

Setting up Cloudways Client Billing is a breeze. Simply create an account, connect your payment gateway, and customize your branding preferences. Within minutes, you'll be ready to send professional invoices and start collecting payments.

How to Set-up Client Billing?

Head over to the Cloudways Platform and sign in with your credentials.Once logged in, navigate to the left-hand menu and click on Client Billing to get started and follow the instructions to finish setup. Follow the tutorial on their blog for a complete setup guide.

In summary, during the set-up you’ll be able to:

  • Connect Stripe Payment Gateway:
    • Either link your existing Stripe account (if you have one) or create a new Stripe account. This is essential to accept online payments from clients globally.
White-Label Client Billing - Cloudways - WPFlat
  • Create Your Company Profile:
    • Input your company's information.Upload your company logo and select your brand colors for a consistent look across invoices.
White-Label Client Billing - Cloudways - WPFlat
  • Set Your Billing Cycle:
    • Define your billing cycle (e.g., monthly, quarterly), your default currency and set the standard billing and due dates for invoices. This automation simplifies the payment collection process, enabling you to receive payments more promptly and efficiently.
White-Label Client Billing - Cloudways - WPFlat
  • Add Your Clients
    • Add the details of your clients, including their name, logo, and preferred billing currency.
White-Label Client Billing - Cloudways - WPFlat
  • Add Services You Offer:
    • Create a list of the services you offer to streamline the invoicing process.
  • Assign Services to Each Client:
    • Assign these services to each client, along with their respective pricing plans.
White-Label Client Billing - Cloudways - WPFlat

Key Points to Remember:

  • Stripe is Essential: The integration with Stripe is mandatory for online payments.
  • Branding is Key: Use your company's branding (logo, colors) to maintain a professional image.
  • Automation Saves Time: Setting up recurring invoices is a significant time-saver.
  • Client-Specific Services: Make sure to tailor services and pricing plans to each client's needs.
Cloudways Client Billing Pricing

Cloudways understands that agencies come in all sizes, so they offer flexible pricing plans to accommodate different needs and budgets:

White-Label Client Billing - Cloudways - WPFlat
  • Free Plan ($0/month):
    Ideal for agencies just starting out, this plan includes 1 client, 2 services, and unlimited invoices. It's a great way to test the waters and experience the benefits of Cloudways Client Billing without any financial commitment.
  • Growth ($4.99/Month):
    This plan is designed for growing agencies and allows for up to 10 clients, 15 services, and unlimited invoices. It provides a cost-effective solution for scaling your billing operations as your client base expands.
  • Scale ($13.99/month):
    Designed for larger agencies with more extensive needs, this plan provides unlimited clients, unlimited services, and unlimited invoices.

All plans include essential features like custom branding, automated recurring invoices, and seamless integration with Stripe. You can easily upgrade or downgrade your plan as your agency's needs evolve.

B. Best Practices for Onboarding

Introducing a new billing system to your team and clients requires a well-thought-out onboarding process. Start by educating your team on the benefits of Cloudways and how to use the system effectively. Provide them with clear instructions and offer ongoing support to ensure a smooth transition.

For clients, communicate the change in advance and explain how it will benefit them. Highlight the ease of use, streamlined payment process, and enhanced security measures. Offer a dedicated point of contact to address any questions or concerns they may have.

Monitoring and Enhancing Your Billing Process

A. Key Performance Indicators

To measure the success of your new billing system, track key performance indicators like:

  • Average invoice payment time
  • Number of overdue invoices
  • Client satisfaction ratings
  • Time saved on billing tasks

By analyzing these metrics, you can identify areas for improvement and optimize your billing process for maximum efficiency.

B. Continual Improvement

Cloudways offers a range of features to help you continually improve your billing process. Use the data and insights provided by the system to identify bottlenecks, streamline workflows, and enhance the overall client experience.


Choosing the right white-label client billing system is a crucial decision for any digital agency. By prioritizing features like customization, integration, scalability, security, and support, you can find a system that not only streamlines your billing process but also elevates your brand image.

Cloudways Client Billing is a powerful tool that ticks all the boxes. With its intuitive interface, robust features, and emphasis on security, it's an excellent choice for agencies of all sizes. By leveraging the benefits of Cloudways, you can save time, reduce errors, and provide your clients with a seamless and professional billing experience.

If you're ready to take your agency's billing process to the next level, I encourage you to explore Cloudways' white-label client billing system.

White-Label Client Billing - Cloudways - WPFlat

Frequently Asked Questions:

1. What is white-label billing?

White-label billing is a service that lets you provide invoices, payment processing, and client communication under your own brand. It enhances professionalism and streamlines the client experience.

2. What's the difference between white-label billing software and a white-label billing system?

These terms are often used interchangeably. They refer to tools that let you customize the billing process to match your agency's branding, hiding the original provider (like Cloudways).

3. How does Cloudways' white-label billing system benefit my agency?

Cloudways allows you to brand invoices and payment portals, automate recurring billing, easily scale as you grow, and provides robust security for your clients' data. This saves time, reduces errors, and strengthens your agency's image.

4. How does a billing agency show payments to a client?

With Cloudways, you'll send professional, branded invoices that clearly detail the services rendered and the amount due. Clients can view their payment history and make payments directly through the secure portal.

5. What exactly is client billing in the context of my agency?

Client billing is the entire process of invoicing clients for your services, collecting payments, and managing financial records. A white-label system like Cloudways makes this process efficient and professional.

6. How do I send billing to a client using Cloudways?

Cloudways makes it easy! Once set up, you create invoices within the platform, adding client details and service descriptions. Then, Cloudways automatically sends the invoice via email and provides a secure payment link.

Subscribe to newsletter

Need to optimize your WordPress website for growth? Subscribe to receive our latest posts in your inbox.

More articles to read

Agency Hosting for Streamlined Workflows

Table of ContentsUnderstanding White-Label Client Billing SystemsA. What is White-Label Client Billing?B. Benefits of White-Label Client Billing for

The Ultimate Guide to Choosing a White-Label Client Billing System for Your Agency

Table of ContentsUnderstanding White-Label Client Billing SystemsA. What is White-Label Client Billing?B. Benefits of White-Label Client Billing for

What is Cloudways? Is It Powerful Enough for Your WordPress Site in 2024?

Table of ContentsUnderstanding White-Label Client Billing SystemsA. What is White-Label Client Billing?B. Benefits of White-Label Client Billing for